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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ron Giles

November 26, 2024

5  out of  5
rating by Ron Giles
"I have been with Paul Dawning office for over 6 years home & auto ,and when I say they have been nothing short of wonderful. Their customer service and detail to your individual needs is spectacular. Thank you to Paul and his entire staff at Paul Dawning State Farm office. Where people matter!"
We responded:
"Mr. Giles! Yes! You do matter! We cannot "Thank You" enough for the kind words and your support. We look forward to serving you for many more years to come!!! "
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Linda Jones

November 2, 2024

5  out of  5
rating by Linda Jones
"Paul Dawning is very helpful when I have a request. The staff is efficient and very thorough. I truly appreciate their professionalism."
We responded:
"Ms Jones it was so kind and thoughtful of you to share your experience with our office. We take pride in protecting our customers needs professionally with efficiency. We look forward to serving you again real soon! "
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Willie Anderson

October 31, 2024

5  out of  5
rating by Willie Anderson
"I have been with them for over 10 years, and they have always had excellent service."
We responded:
"Willie, we appreciate you pausing for a couple of minutes out of your busy day to give us a 5 Star review!!! It has been our pleasure to serve your for so many years. Thank you so much for your business!!! "
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Whiney Moland

September 6, 2024

5  out of  5
rating by Whiney Moland
"Thank you so much to Shalonda Jelks! Yesterday I felt so defeated trying to add someone to my insurance and this wonderful woman answered the phone in one ring and was able to get me taken care of in just a two minute time frame! I am so delighted with State Farm and so happy I choose them for renters and auto insurance! Thank you so much!!!!!"
We responded:
"Whitney we are so happy you called in! Nothing pleases this office more than to know you are satisfied and we could help. Have an awesome weekend! We look forward to serving you again real soon!"
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JM

August 26, 2024

5  out of  5
rating by JM
"Excellent customer service, great rates, and a multiple of insurance packages. As a customer of State Farm for almost 30 years (and I’ve had excellent customer service at every office from East coast to West coast), this office is topnotch! Paul and his team do it right."
We responded:
"Thank you so much for your kind review. We take pride in assisting our customers with the goal of leaving everyone satisfied!! We appreciate you choosing this office! We don't take the opportunity for granted and look forward to serving you again real soon! "
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N B.

June 23, 2024

5  out of  5
rating by N B.
"So helpful and great customer service in a flash."
We responded:
"Thank you so much for your 5 Star review. Our team is passionate about making your experience with us beneficial! We look forward to the next time we can serve you! Team Dawning!!!"
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Donna Miller

May 7, 2024

5  out of  5
rating by Donna Miller
"Best agent & staff I refer to all my clients.."
We responded:
"Mrs. Miller, Thank you so much for the kind words. We could not be happier to serve you and the clients you refer to us. You are so awesome! "
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Suzette Hayes

April 17, 2024

5  out of  5
rating by Suzette Hayes
"I wasn’t completely sure if I had road side assistance on my automobile policy. My car was making noises and I needed a tow. I called the office and as per usual I got exceptional customer service from Veronica and information to help my situation. The new way ( it was new to me) to call for a tow was fantastic!! Only waited 10 minutes!! The driver was professional and brought my car home to be serviced. Best part…. I didn’t have to pay anything!!! Thank you State Farm Paul Dawning Insurance!!"
We responded:
"Suzette, We could not be more appreciative of your review of our office. As you know we take great pride in making sure our customers are satisfied with our services and their experience here. Thank you for supporting us for so many years! Team Dawning Ms. Hayes we are so glad we were able to assist! Thank you!!!! "
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Linda Jones

November 21, 2023

5  out of  5
rating by Linda Jones
"My experience with the Paul Dawning - State Farm Insurance Co. has calmed my fears when it comes to purchasing insurance. I will have no hesitation in recommending Paul Dawning to anyone else."
We responded:
"Ms Jones, Thank you for the awesome review! We appreciate your confidence in our abilities! We love referrals!"
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Kaaylaa Nichols

August 18, 2023

5  out of  5
rating by Kaaylaa Nichols
"Birdia really saveddd my life ❤️ . She was very fast and professional. I needed proof of insurance from an accident back in May I had . My old agent did not complete the job and let my license get suspended. I called Birdia DESPERATELY for help and she did the job with no hesitation and with the quickness. I really appreciate her and the whole team for how easy they made this process for me! I HIGHLY recommend them !!"
We responded:
"Kaaylaa we are so happy things worked out for you. We're glad Birdia was able to assist. It's our staff's mission to go above and beyond for our customers. Thank you for sharing the news about our dedication to serve our customers. It's what we do here!! Team Dawning!!!!!"
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shazia khawaja

June 21, 2023

5  out of  5
rating by shazia khawaja
"I had excellent experience speaking Shalonda who is State Farm executive assistant. She did wonderful job while helping me. I highly recommend State Farm to my friends."
We responded:
"Hi Shazia! We appreciate you pausing for a few seconds to comment on your experiences with our office. Shalonda does an awesome job for our team. Helping our customers is what we do best! Have a wonderful day. We look forward to serving you again real soon!"
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Vaughn Lubarski

June 2, 2023

5  out of  5
rating by Vaughn Lubarski
"Easy to work with. Great prices for Rental Insurance"
We responded:
"Mr. Lubarski, We appreciate you taking the time to share your experience with our office. Welcome to the family! We look forward to serving you again very soon!"
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itsthatoneperson dotcom

April 28, 2023

5  out of  5
rating by itsthatoneperson dotcom
"Amazing staff and a great, friendly environment. Paul is a great guy, will be back again"
We responded:
"Thank you so much for choosing our office to shadow for your class. You are an amazing and talented young lady. Come back and visit us anytime! Good luck with school! Do your best!"
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Sabrina Alexander

April 28, 2023

5  out of  5
rating by Sabrina Alexander
"My rating is specific to the exemplary customer service I received from Bredia in Paul Dawning’s office. During our call her tone of voice was welcoming as she answered all of my questions. I was not happy to learn of the upcoming rate increase however, speaking with her made hearing the news more palatable. Bredia (probably misspelled) also assisted me with a separate concern where she provided timely follow up as promised. The customer service I received yesterday (4/27/23) was top notch and great appreciated."
We responded:
"Ms Alexander, We can not Thank You enough for making room in your schedule to share your experience with our office. Birdia does an awesome job communicating with our customers. Our team handles customers questions and concerns professionally and timely with a smile. We look forward to the opportunity to serve you again. We appreciate your support."
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Linda Jones

April 25, 2023

5  out of  5
rating by Linda Jones
"I am extremely pleased with the professionalism and efficiency I have received from Paul Dawning State Farm Insurance Co. The staff is well-trained and prepared to serve their customers to completely satisfy their needs."
We responded:
"Ms Jones we appreciate you taking time out to provide feedback on your experiences with our office. Our team look forward to serving our customer and go above and beyond to make your experience an enjoyable one! In addition, we want to also Thank You for supporting us loyally for so many years. We look forward to serving you again real soon! "
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Gwen Harper

April 11, 2023

5  out of  5
rating by Gwen Harper
"Shalonda was very helpful. She was professional, but I also felt like I was talking to one of my friends. She took the time to assist me with the few requests that I had. It was a pleasure talking with her."
We responded:
"Gwen, we appreciate you taking the time away from your day to share your experience with our staff. Our office goal is to leave all of our customers feeling the same way as you. Satisfied! We cannot Thank You enough for your many years of support. We look forward to serving you again very soon. "
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Erica Sparks

March 31, 2023

5  out of  5
rating by Erica Sparks
"Paul Dawning and Shalonda Jelks are true professional. They have given me great customer service! They listen and have great insight to what services I need at a price that I could afford! It has been a good business relationship. A win win across the board. I would highly recommend this State Farm Agency."
We responded:
"Ms. Sparks, we cannot Thank You enough for taking the time to share your experience with our office. We take pride in providing our customers the best service possible every time! We appreciate you and look forward to serving you again very soon."
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Kim Jackson

March 29, 2023

5  out of  5
rating by Kim Jackson
"Very personable and made sure I had a good rate. Thank you so much"
We responded:
"Ms. Jackson we Thank You for taking the time out of your day to comment on your experience with our office. We appreciate your business and look forward to serving you again very soon!!"
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David Wilson

February 9, 2023

5  out of  5
rating by David Wilson
"I have used Paul and his team for over 20 years and have always been given excellent service. They are quick and friendly. Shalonda is a hoot!"
We responded:
"Mr. Wilson! We can not "Thank You" enough for taking the time to share your experience with our office. It has been our pleasure to serve you and your family. Our team takes pride in helping our customers. We cherish the opportunity to be there for you in the future."
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Kelvin & Aidreen Hart

January 30, 2023

5  out of  5
rating by Kelvin & Aidreen Hart
"Paul is a great person with great character. He is very trustworthy and provides excellent service. He has made the process of dealing with insurance easy and painless. Thank you for taking great care of us and for ensuring that we understood all aspects of our policies. He's knowledgeable, pleasant, responsive, and, most notably, a man of integrity. We appreciate his expertise and his patience. He has the best interests of his customers in mind. We highly recommend Paul and his team!"
We responded:
"Kelvin and Aidreen, We appreciate you taking time out of your busy schedules to share your experience with our office. Thank you for allowing us to serve you. "
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Todai Shamir

January 19, 2023

5  out of  5
rating by Todai Shamir
"My agent Shalonda was very helpful. She got me the best rates ( better than Geico) with better coverage. Also very nice! Thank you! I definitely recommend"
We responded:
"Thank you for giving us the opportunity to serve you. We appreciate your business and the 5 Starr review!"
Profile photo of Ronnie P “Ronnie” Davis'

Ronnie P “Ronnie” Davis'

January 11, 2023

5  out of  5
rating by Ronnie P “Ronnie” Davis'
"Statefarm is the best! I have been a client for over 30 yrs. Paul Dawnings office and staff are incredible. Thank you for all of your years of top rated service!"
We responded:
"Ronnie, We appreciate the kind words and awesome review! It is our pleasure to serve you and your family for so many years. Thank you!"
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Timothy Burleson

December 19, 2022

5  out of  5
rating by Timothy Burleson
"I love this agency!!!! The staff is so helpful and they promptly address any questions or concerns. Paul Dawning - State Farm looks out for its customers. Just Great!!!!"
We responded:
"Mr Burleson we really appreciate your support! Thank you for sharing your experience with our office. We look forward to serving you again soon! "
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JLynn T

December 15, 2022

5  out of  5
rating by JLynn T
"I was very pleased with my service here. I had an unexpected situation and they handled it very quickly. 5 stars"
We responded:
"Thank you for bringing your situation to our attention. We're so glad we were able to assist. We appreciate your support and look forward to serving you for many more years to come!"
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Ne-Ne Wright

December 7, 2022

5  out of  5
rating by Ne-Ne Wright
"I have been with State Farm since I first started driving and at the date of this review, that was over 35 years ago. I was introduced to my insurance agent Paul Dawning through my mother and her insurance. Since then our needs have grown and we have used State Farm for them all. We are BLESSED to have Paul as our agent. He along with his wonderful staff gave been outstanding over the years and have provided services for all of our family when we needed automobile, motorcycle, home owners, business insurance and even renters insurance. State Farm has kept us covered. in the event we’ve had to file a claim, Paul has always held our hands through it all. Any questions we’ve had, he’s always made himself available to answer them. He’s diligent in explaining anything we don’t understand and even ensured my needs were handled when I moved to another city. This is one long distance relationship I cherish and pray never ends. I would certainly recommend State Farm but more specifically Paul Dawnings office to anyone looking for an honest, reliable instance agent that will always keep your need at the forefront. Thank you for all that you do!!!"
We responded:
"Renita we are so proud to have the opportunity to serve you and your family for so many years! Taking care of our customers is not a line. It is what we do! We appreciate you taking the time to highlight your time and experience with us. Thank you for your support and trust!"