State Farm® Insurance Agent Paul Dawning

"I like Paul and his agency... A LOT! They are personable, friendly, and equally important, they go the extra mile for their clients. I highly recommend Paul and his agency. You won't be disappointed!"

"Very responsive agency. Shalonda is willing to do what it takes to get information to us quickly and accurately. Thank you for the great customer service!"

"5 Stars I cannot speak highly enough of the outstanding service I received from Shalonda Jelks at Paul Dawning State Farm Insurance Agency in Gary, IN. From the very first phone call, Shalonda was the perfect blend of professionalism and proficiency, handling my Commercial General Liability insurance needs with care and clarity. Over the years, I’ve worked with Shalonda on both auto and commercial policies, and every single time she has proven to be kind, courteous, and incredibly diligent. Most recently, she worked hard and went above and beyond to ensure I was not only informed but also fully covered without delay. She communicated clearly, confirmed every detail, and made sure everything was done accurately and efficiently. The entire process was a blessing. In a world where customer service often feels rushed or robotic, Shalonda brought a refreshing touch of genuine care and excellence. She made me feel like more than just a policy number—she made me feel like a valued client. If you’re looking for someone who will treat your needs with priority, work with integrity, and provide top-tier service, I wholeheartedly recommend Shalonda Jelks and the entire team at Paul Dawning’s State Farm office. You’ll be in excellent hands! 10 out of 10! I Do Recommend!"

"Mr. Dawning and his staff were extremely personable, patient, and professional. I would recommend this agency to anyone looking for top-quality investment services and insurance."

"Prompt service and follow up."

"Shalonda is AMAZING! Fast, FUN and efficient. Thanks for your hard work!"

"So helpful and great customer service in a flash. Shalonda is my agent"

"Shalonda has answered the phone every time I call and she is a sweetheart. Very helpful very personable! Paul is my agent and I love him to death such a helpful man! Both reasons for my five star rating I would give 10 if I could😉"

"They are awesome! Shalonda & Veronica will take excellent care of you! They have for decades!"

"Paul Dawing the best to do business with all your insurance business"

"I have been with Paul Dawning office for over 6 years home & auto ,and when I say they have been nothing short of wonderful. Their customer service and detail to your individual needs is spectacular. Thank you to Paul and his entire staff at Paul Dawning State Farm office. Where people matter!"

"Paul Dawning is very helpful when I have a request. The staff is efficient and very thorough. I truly appreciate their professionalism."

"I have been with them for over 10 years, and they have always had excellent service."

"Thank you so much to Shalonda Jelks! Yesterday I felt so defeated trying to add someone to my insurance and this wonderful woman answered the phone in one ring and was able to get me taken care of in just a two minute time frame! I am so delighted with State Farm and so happy I choose them for renters and auto insurance! Thank you so much!!!!!"

"Excellent customer service, great rates, and a multiple of insurance packages. As a customer of State Farm for almost 30 years (and I’ve had excellent customer service at every office from East coast to West coast), this office is topnotch! Paul and his team do it right."

"Best agent & staff I refer to all my clients.."

"I wasn’t completely sure if I had road side assistance on my automobile policy. My car was making noises and I needed a tow. I called the office and as per usual I got exceptional customer service from Veronica and information to help my situation. The new way ( it was new to me) to call for a tow was fantastic!! Only waited 10 minutes!! The driver was professional and brought my car home to be serviced. Best part…. I didn’t have to pay anything!!! Thank you State Farm Paul Dawning Insurance!!"

"My experience with the Paul Dawning - State Farm Insurance Co. has calmed my fears when it comes to purchasing insurance. I will have no hesitation in recommending Paul Dawning to anyone else."

"Birdia really saveddd my life ❤️ . She was very fast and professional. I needed proof of insurance from an accident back in May I had . My old agent did not complete the job and let my license get suspended. I called Birdia DESPERATELY for help and she did the job with no hesitation and with the quickness. I really appreciate her and the whole team for how easy they made this process for me! I HIGHLY recommend them !!"

"I had excellent experience speaking Shalonda who is State Farm executive assistant. She did wonderful job while helping me. I highly recommend State Farm to my friends."

"Easy to work with. Great prices for Rental Insurance"

"Amazing staff and a great, friendly environment. Paul is a great guy, will be back again"

"My rating is specific to the exemplary customer service I received from Bredia in Paul Dawning’s office. During our call her tone of voice was welcoming as she answered all of my questions. I was not happy to learn of the upcoming rate increase however, speaking with her made hearing the news more palatable. Bredia (probably misspelled) also assisted me with a separate concern where she provided timely follow up as promised. The customer service I received yesterday (4/27/23) was top notch and great appreciated."

"I am extremely pleased with the professionalism and efficiency I have received from Paul Dawning State Farm Insurance Co. The staff is well-trained and prepared to serve their customers to completely satisfy their needs."

"Shalonda was very helpful. She was professional, but I also felt like I was talking to one of my friends. She took the time to assist me with the few requests that I had. It was a pleasure talking with her."